Terms of Service
Last updated: May 2026
By engaging Arczen Studio for any service, you agree to the following terms. Please read them carefully. If you have questions, contact us at inquiry@arczen.studio.
1. Services
Arczen ("we", "us", "our") provides AI agents and automation, website development, custom software, performance marketing, SEO and GEO, and social media management services. Each project is governed by a written proposal and Statement of Work agreed by both parties before any work begins.
2. Project Agreements & Deposits
Work begins only on a signed agreement and a cleared deposit — a verbal yes reserves nothing. Deposits are non-refundable. Larger projects are paid in stages tied to milestones, and quotes carry a stated expiry date. Anything outside the agreed scope requires a signed change order before it is built.
3. Payment & Ownership Transfer
Invoices are due as stated on each invoice. Retainers are billed in advance, and work pauses if a payment lapses. Final deliverables — the live site, files, credentials, and ownership — transfer only when the final payment clears. Until then, all work remains the property of Arczen.
4. Intellectual Property
On full payment, the client owns the final deliverables: their site, their assets, their content. Arczen retains ownership of its own tools, frameworks, and reusable systems, which are licensed to the client as part of the deliverable. We retain the right to show completed work in our portfolio unless agreed otherwise in writing.
5. Free Tools & Estimates
Our free tools (calculators, graders, checkers, and demos) produce estimates for guidance only, based on the information you provide and industry averages. They are not guarantees, financial advice, or promises of results, and we accept no liability for decisions made in reliance on them.
6. No Guarantee of Marketing Outcomes
Marketing, SEO, GEO, advertising, and AI-driven services depend on factors outside any provider's control. We do not guarantee rankings, ad performance, or specific revenue outcomes, and no honest agency can. AI systems can make mistakes; final decisions and outcomes rest with the client. Ad accounts belong to the client, and media spend is paid directly to the platform.
7. Client Portal & Acceptable Use
Portal accounts are personal to your business. You are responsible for keeping your credentials secure. We may suspend accounts used to abuse the tools, probe the platform, or interfere with other users. Data in your portal is scoped to your business and is never visible to other clients.
8. Revisions & Support
Each Statement of Work states the number of revisions included. Requests outside the original scope are treated as new work and quoted separately via change order. Post-launch support and warranty periods are specified per project.
9. Confidentiality
Both parties keep project-specific information, business data, and communications confidential. We do not share client details with third parties without express written consent, except where required to deliver the service or by law.
10. Limitation of Liability
Arczen is not liable for indirect, consequential, or incidental damages arising from the use of delivered services or tools. Our total liability in any dispute is capped at the total fees actually paid to us for the work in question.
11. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh, with disputes settled in its courts unless a project agreement states otherwise. Both parties will attempt good-faith negotiation before formal proceedings. For international engagements, the governing law and currency are stated in the project agreement.
For questions about these terms, email inquiry@arczen.studio or visit our contact page.